1. What happens to fraud reports that aren't investigated?
All fraud reports are entered into our computer for reporting and statistical purposes.
2. What is the most common reason for my credit card or check fraud report not being assigned for investigation?
Our staff of 12 Inspectors get approximately 8,000 fraud reports a year. Investigators are not assigned to reports if the victim or company involved does not suffer a financial loss because the financial institution will reimburse the account owner.
3. What other reasons prevent my report from being assigned?
There is insufficient evidence, such as eye witnesses and associated documents, to determine and prove in court, who did this crime, or where and when they did it. Based upon the facts contained in your police report, we were unable to determine where the crime occurred or which agency has jurisdiction to investigate. You should contact the financial institution(s) involved to obtain this information, as they are not allowed to provide police with customer account information. When you are able to tell us where the crime occurred, we can forward your report to the appropriate agency for investigation. Or, you can make a report directly to that agency, if you like.
4. What do I need to have my fraud report reviewed?
The court requires documentation of the financial loss being reported, such as account statements, application forms, credit receipts, or canceled checks.
5. If my problem is not a crime, what else can I do?
If a situation does not violate the law, you may be able to pursue civil remedies, such as making your complaint to a regulatory agency, entering mediation or arbitration with the other party, or even suing in civil court to recover damages. You may wish to consult with an attorney or the San Francisco Small Claims court, which conducts free sessions for those interested.
6. How do I file a report involving "NSF" (non-sufficient funds) checks or closed account checks?
Reports of bad checks should be filedwith the District Attorney's Bad Check Enforcement Unit, 732 Brannan St., San Francisco, CA 94103, tel. (415) 551-9503.
7. How do I report internet crime?
If the crime occurred over the Internet it should be reported to the National White Collar Crime Center, tel. (304) 363-4312, or on the web site, ifccfbi.gov.
8. Why is my case not being investigated?
There is insufficient evidence, such as eye witnesses and associated documents, to determine and prove in court, who did this crime, or where and when they did it.
9. How do I report a crime involving theft of mail?
Reports involving theft of United States Mail are sent to U.S. Postal Inspectors for investigation. You can contact them for further information at tel. (415) 778-5911.
10. How do I report a crime involving counterfeit currency?
These reports are sent to U.S. Secret Service for investigation. You can contact them for further information at tel. (415) 744-9026.
11. I want to talk to someone about my report.
If you need to speak to someone about your report, call us at the Fraud Detail, tel. (415) 553-1521.
12. How can I get someone to speak to my community group regarding fraud?
If you need a speaker to talk about fraud prevention to your community group located in San Francisco call us at the Fraud Detail, tel. (415) 553-1521.