San Francisco's Citizen Complaint procedure helps you, the community and the police as well. A positive relationship between the police and the public they serve, fostered by confidence and trust, is essential to effective law enforcement. While the police are charged with vigorous enforcement of the law, they must meticulously observe the rights of all people. Police personnel, at the same time, must be free to take action in a reasonable, lawful, and impartial manner without fear of reprisal.
It is important, therefore, that adequate provisions be made for the prompt receipt, investigation and disposition of complaints regarding the conduct of Department personnel. To this end, the San Francisco Police Department welcomes valid complaints against its members or procedures. The purpose of the Office of Citizen Complaints is to ensure complete, fair, and impartial investigations of all complaints.
1) You may contact a Department supervisor at any San Francisco Police Department Police Station, regardless of where in the city the incident occurred. At the stations, this supervisor will usually be the "watch commander.
2) You may also call or write directly to any Community Police Station. Telephone numbers and addresses are available in your local telephone directory.
OCC complaint procedures
Go to Office of Citizen's Complaints